Privacy Policy

Effective Date: July 8, 2026

At Arch & Sons, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you visit our website or place an order, we may collect information including:

Name
Email address
Phone number
Delivery address
Billing address
Payment information (processed securely through our payment provider)
Order history and preferences
Information you voluntarily provide through forms or customer support

We also collect certain information automatically through cookies and analytics technologies.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver meals to your selected address
Communicate regarding your order
Respond to customer service inquiries
Improve our website and customer experience
Send promotional emails or text messages if you have opted in
Comply with legal obligations

Analytics and Tracking Technologies

We use cookies, Google Analytics, Meta (Facebook) Pixel, and similar technologies to understand how visitors interact with our website, personalize your experience, measure advertising performance, and improve our services.

These providers may collect information such as your IP address, browser type, pages visited, and interactions with our website.

You can disable cookies through your browser settings, although doing so may affect certain website features.

Email Communications

If you subscribe to our mailing list or create an account, we may occasionally send emails about new menu items, promotions, company news, or special offers.

You may unsubscribe at any time using the unsubscribe link included in our emails.

SMS Communications

If you choose to provide your phone number and opt in to receive text messages, you consent to receive recurring automated text messages from Arch & Sons regarding:

Order updates
Delivery notifications
Customer service communications
Promotions and special offers
New menu announcements

Consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Standard message and data rates may apply.

We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their own marketing purposes. We may share your information with trusted service providers, including Klaviyo, to send email and SMS communications on our behalf. These trusted service providers assist us in delivering communications, processing orders, or operating our business. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services on our behalf.

Cookies and Abandoned Shopping Carts

Our website uses cookies and similar technologies to improve your shopping experience. These cookies help us remember items added to your shopping cart, including when a shopping cart has been abandoned.

If you have opted in to receive text messages from Arch & Sons, we may use this information to send you a reminder about items left in your shopping cart. These reminders are intended to help you complete your purchase and improve your shopping experience.

Payment Information

Payments are processed securely through our third-party payment processor. Arch & Sons does not store your complete payment card information on our servers.

Sharing Your Information

We may share your information only with trusted service providers who assist in operating our business, including:

Payment processors
Delivery partners
Website hosting providers
Email and SMS communication providers
Analytics providers

These providers receive only the information necessary to perform their services.

We do not sell your personal information.

Data Security

We use commercially reasonable safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion of your information (subject to legal obligations)
Withdraw consent for marketing communications

To exercise these rights, please contact us.

Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us archandsons@gmail.com